Customer help
- Pay with Credit/Debit Card
The available credit/debit card options are listed below.
This transaction is strongly secured and encrypted by Stripe.
Please note that our store does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
You also use Apple Pay if you are using Apple devices.
- Pay with Paypal
When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click “Pay with Debit/Credit Card” in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
TIEMPO DE PROCESO
Somos una empresa de impresión a demanda así que por favor permita3 a 5 días hábiles de tiempo de procesamientodependiendo del tipo de producto y nuestro volumen actual antes de que su pedido salga. Se necesita tiempo para que nuestras ovejas microfiber-polyester nos lamen para producir productos personalizados increíbles que se ajusten a usted
Los pedidos realizados durante las vacaciones y los fines de semana se procesarán en los siguientes días hábiles.
Tenga en cuenta que la entrega de pedidos con más de un artículo puede enviar en fechas diferentes según disponibilidad de existencias.
SHIPPARD
Tiempo de envío para el pedido:
- Normalmente, se necesitan 5-15 días hábiles para entregar el paquete a Estados Unidos.
- Para los clientes de otros países, por favor permita 15-20 días hábiles de tiempo de envío.
Usted puede crear una cuenta al realizar un pedido, y también directamente en la página "mi cuenta".
To change your shipping address please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.
Tan pronto como su pedido haya enviado, recibirá un correo electrónico de confirmación con su número de seguimiento.
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
Los honorarios de aduana dependen de las leyes de su país. Nuestra experiencia es que en la mayoría de los casos no se requiere pagar ninguna cuota de aduana. Marcamos todas nuestras órdenes como regalos de bajo valor. Además, enviamos pedidos mayores en paquetes separados para evitar tales cargos.
Sí. No importa dónde vivas, enviamos nuestros productos por todo el mundo.
If you have ordered multiple different items, they may be sent separately.
We recommend you to track your package with USPS if you are in the US, or 17TRACK for the other countries.
Track with USPS
Track with 17TRACK
Note: Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately.
Generalmente, después de que el remitente envía su paquete, será procesado por el transportista, entonces escanean e introducen la información de seguimiento. Puede haber un retraso entre estos eventos de escaneo y el seguimiento de la disponibilidad en su sistema. Por lo general, toma 5-10 días para el procesamiento y toma a veces más tiempo dependiendo de lo rápido que los servicios postales están procesando los envíos, por lo tanto la información de seguimiento puede no aparecer en línea inmediatamente, por favor trate de seguir de nuevo más tarde.
- El transportista no ha aceptado su paquete todavía.
- El transportista no ha escaneado ni introducido información de seguimiento para su paquete todavía.
- Su número de seguimiento es incorrecto o inválido.
- El artículo fue publicado hace mucho tiempo, información no disponible más.
We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one’s mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.
Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it’s been shipped. You may contact them directly.
Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
Item was attempted for delivery but failed, this may due to several reasons. Please contact the carrier for clarification. Please be informed that we will NOT be held responsible for packages that have failed to deliver due to:
- Item refused by the addressee
- Incorrect / Illegible / Incomplete address
- Expired Retention Period – in some countries, receivers are advised to claim their packages in the local post office. If left unclaimed, the parcel will be sent back to our warehouse.
- Addressee Absence – Addressee not available at the time of delivery
- Customs Policies, Rules, and Regulations
If you haven’t received your package, we’d advise you to contact your local post office to arrange a re-delivery or collect your item right away. Generally, the carrier has collection deadline, we’d advise you pick up your package at once, or it might be returned to our warehouse.
If this happens, we will have to wait to see if the package gets returned back to us.
Esperamos ayudarle con su investigación. Respondemos a los mensajes de correo electrónico en el orden que se reciben, y responderemos a su correo electrónico lo más rápido posible.
Debido al método de producción que utilizamos para todos nuestros productos, no podemos aceptar devoluciones a menos que el artículo sea probado dañado/defectivo.
Nuestra política dura 7 días. Si han pasado 7 días desde que usted recibió su compra, por desgracia, no podemos ofrecerle un reembolso o un intercambio.
Para ser elegible para un retorno, su artículo debe ser no utilizado y en la misma condición que lo recibió. También debe estar en el embalaje original.
If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number and a brief explanation of the issue.
Podemos haber enviado sus artículos en paquetes separados así que por favor, compruebe sus correos electrónicos para ver si alguno de sus artículos llegará por separado.
Si falta un artículo, póngase en contacto con nosotros con su número de pedido, el título de producto y las fotos del paquete que muestra la etiqueta de envío.
You must report any problem related to your order before 7 days after your order has been delivered. If a claim is not submitted within the pre-required time, unfortunately, there’s nothing we can do to help you.
Por favor contáctenos lo antes posible y le ayudaremos a asegurarse de que recibirá su pedido en la dirección correcta. Sírvase proporcionarnos su nombre completo y su número de pedido.
If your order hasn’t been processed yet, we will help you to change the items you wish to replace.
Cancellation of an order is possible as long as the order hasn’t been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order. Cancellation of an order is not possible for orders that have already been shipped.
Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Please handle your expectations.
